Privacy Policy
Conscious Home Design Inc. (“Conscious Home Design,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our websites, register for a webinar or resource, purchase a product, enroll in a course, book an appointment, contact us, subscribe to communications, or otherwise interact with Conscious Home Design (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us, information collected automatically when you use our Services, and information received from service providers or other lawful sources.
A. Information You Provide Directly
Depending on how you interact with us, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Billing address
- Payment-related information processed by our payment providers
- Account login information
- Purchase and course enrollment information
- Appointment, calendar, or consultation-request information
- Information you submit in forms, surveys, applications, worksheets, emails, messages, or customer-support requests
- Information about your home project, project location, design interests, timeline, budget range, lifestyle goals, or other information you voluntarily provide
- Communications you send to us
- Marketing and communication preferences
Please do not submit sensitive personal information unless we specifically request it and provide an appropriate reason for collection.
B. Information Collected Automatically
When you visit our website or use our Services, we and our service providers may automatically collect:
- Internet Protocol (IP) address
- Browser type and device information
- Operating system
- Pages viewed and links clicked
- Referring website or source
- Date, time, and duration of visits
- Approximate location based on IP address
- Cookie identifiers and similar online identifiers
- Website interaction and usage data
- Email engagement information, such as whether an email was opened or a link was clicked
- Advertising and campaign attribution information
C. Payment Information
Payments may be processed through third-party payment processors. Conscious Home Design does not intentionally store complete payment-card numbers unless specifically disclosed at the point of collection. Payment processors handle payment information according to their own privacy policies and security procedures.
2. HOW WE USE INFORMATION
We may use personal information for the following business and commercial purposes:
- To provide, operate, maintain, and improve the Services
- To process registrations, purchases, subscriptions, payments, refunds, and cancellations
- To provide access to courses, digital products, downloadable resources, webinars, workshops, and member areas
- To schedule and manage appointments, calls, consultations, or applications
- To respond to questions, requests, and customer-support communications
- To communicate about course access, orders, account activity, appointments, and requested resources
- To send marketing communications when permitted by law or based on your consent
- To deliver text messages if you have provided the required consent
- To personalize your website, course, product, or communication experience
- To understand how people use our website, offers, and content
- To analyze performance, improve marketing, measure advertising, and develop new products or services
- To protect the security, integrity, and functionality of our Services
- To detect, investigate, and prevent fraud, abuse, security incidents, or illegal activity
- To comply with legal obligations, enforce our agreements, and protect our rights
- For any other purpose disclosed when the information is collected or with your consent
3. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, pixels, tags, web beacons, analytics tools, and similar technologies to recognize your browser or device, remember preferences, understand website usage, improve the Services, measure advertising, and support marketing campaigns.
Cookies are small files stored on your browser or device. You may be able to control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website or Services.
We may use third-party analytics and advertising tools, subject to their applicable privacy policies.
4. HOW WE SHARE INFORMATION
We may share personal information with the following categories of recipients:
- Service providers that help us operate the Services, including website hosting providers, CRM providers, email platforms, SMS providers, payment processors, course platforms, scheduling providers, customer-support providers, analytics providers, and advertising providers
- Professional advisers, including attorneys, accountants, auditors, insurers, and consultants, when necessary
- Government authorities, law enforcement, courts, regulators, or other parties when required by law or necessary to protect legal rights, safety, or security
- A successor or potential successor in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction
- Other parties when you direct us to share information or provide consent
We do not sell personal information for money.
However, certain advertising, analytics, cookie, or tracking practices may be considered “sharing” or “targeted advertising” under certain privacy laws. If this applies to our Services, we will provide any required notices and opt-out mechanisms.
5. EMAIL AND TEXT MESSAGE COMMUNICATIONS
A. Email
If you provide your email address, we may send transactional messages related to your registration, purchase, course access, appointment, support request, or account. We may also send marketing emails where permitted by law.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. You may still receive transactional or service-related messages when necessary.
B. Text Messages
If you provide your phone number and separately consent to receive text messages, Conscious Home Design may send you transactional, appointment-related, customer-service, webinar-related, or marketing text messages.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the contact information below.
Consent to receive marketing text messages is not a condition of purchase. We will maintain records of consent as required by applicable law.
6. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary to:
- Provide the Services
- Maintain course access, purchase records, and customer accounts
- Respond to customer-support needs
- Fulfill legal, accounting, tax, reporting, or compliance obligations
- Resolve disputes
- Enforce agreements
- Protect our rights and security
- Maintain business records and improve our Services
The exact retention period depends on the type of information, why it was collected, legal requirements, and our legitimate business needs.
When we no longer need personal information, we will delete, de-identify, aggregate, or securely dispose of it, unless we are legally required or permitted to retain it.
7. DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, payment system, cloud storage system, or electronic communication method is completely secure. We cannot guarantee absolute security of your information.
You are responsible for protecting your passwords, login credentials, devices, and account access.
8. YOUR PRIVACY CHOICES AND RIGHTS
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal exceptions
- Request information about how we collect, use, and disclose personal information
- Opt out of marketing emails
- Opt out of text messages by replying STOP
- Limit certain uses of cookies or targeted advertising
- Opt out of the sale or sharing of personal information, if applicable
- Appeal a decision related to a privacy-rights request, where required by law
Please include your name, email address, state or country of residence, the nature of your request, and any information needed for us to verify your identity.
We may ask for additional information to verify your identity before responding to a request. We will not discriminate against you for exercising applicable privacy rights.
9. CALIFORNIA PRIVACY NOTICE
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights